Are your cleaners verified? What cleaner checks really mean

A "verified" badge might mean someone checked an email address, saw a photo of a passport, or confirmed a DBS certificate. Before relying on any badge, ask three questions: what exactly was checked, who checked it, and when.

• Identity: confirms the person is who they say they are.
• Right to work: confirms they can work in the UK. Employers must check this for employees; if you engage self-employed cleaners, check GOV.UK guidance on what applies to you.
• Criminal record (DBS): a basic check shows unspent convictions and conditional cautions. Standard and enhanced checks are only available for eligible roles.
• Insurance: a public liability policy covers certain claims for injury or damage. Check it is current and suits your premises.
• References and ratings: show how previous clients found the work.

Every check is a snapshot. A DBS certificate shows information as at the date it was issued, and insurance can lapse. For more detail, see DBS checks for cleaners.

• Cleaners submit supporting information and documents for administrative review by KleanLinc.
• An authorised person makes the final review decision.
• Employers see an agreed review status, not copies of private identity, address, right-to-work or DBS documents.
• Contact details are released only after the cleaner agrees to be introduced for your work and any required checks are complete.
• Planned ratings follow completed work and add context.

Administrative review of submitted information and documents is not a guarantee of identity, conduct, qualifications, insurance, availability or service quality.

No review process can promise how someone will behave or how good their work will be. Calling cleaners "verified" would suggest more certainty than any platform can honestly give. We would rather tell you exactly what has been reviewed, so you can decide what further checks you need.

1. Decide which checks your premises genuinely need.
2. Ask the cleaner which checks they hold and how recent they are.
3. Look at the insurance schedule: insurer, dates and level of cover.
4. For sensitive settings, check whether a higher-level DBS check is eligible and required.
5. Give a site induction covering hazards, products and emergency procedures.
6. Start with a trial clean and review it together.

In healthcare and clinical settings, you remain responsible for infection control, training, insurance, DBS and regulatory requirements.

KleanLinc is a UK platform preparing to launch. It is not a cleaning company: the planned platform will let businesses post requirements, review relevant profiles of local, independent cleaners and agree terms directly. Joining the Founding Employer list is free and records interest only.