Who is responsible for your information
This website is operated by KleanLinc Limited, registered in England and Wales with company number 17550125. Our registered office is 35 Somerset Road, Horsham, England, RH12 0BY. KleanLinc Limited is the controller and is responsible for the personal information described in this notice.
Privacy questions can go to hello@kleanlinc.co.uk. For anything about your own information, include enough detail for us to identify you.
What founding registration is
KleanLinc is currently in pre-launch. Joining a Founding Cleaner or Founding Employer list records your interest only. It does not create a live marketplace account, provide access to cleaning opportunities, make an introduction, complete verification or allow credits to be purchased.
Please do not submit passports, share codes, right-to-work evidence, DBS or criminal-record information, payment-card details, health information, identity documents, property-access codes or another person’s private information through a pre-launch form or ordinary email. KleanLinc is not requesting this information during pre-launch.
Information we collect
When you join a founding list, we may collect:
- your name, email address and optional phone number;
- your town, city or area and optional postcode;
- whether you are a cleaner or employer;
- cleaning services you offer, or the type of employer you are;
- an organisation name and Companies House number where relevant;
- your marketing choice, the wording shown to you and when affirmative consent was given;
- limited campaign information, such as a referring page or campaign label, if you accept optional analytics.
After your registration is saved, we send you a confirmation email and let the KleanLinc team know about the new registration.
The public contact form validates your enquiry and sends it through our managed email service to hello@kleanlinc.co.uk, with an acknowledgement where sending is accepted. Provider acceptance does not guarantee inbox delivery. Enquiries do not create an account or record marketing consent. Never include passwords, payment-card details or identity documents.
Authorised KleanLinc team members use a separate restricted sign-in, which stores their email address, password credentials and session information securely. We also keep limited security records, such as failed sign-in attempts, to protect that area.
Why we use information, and our lawful bases
- Managing your Founding Cleaner or Founding Employer registration, including its confirmation and administrative messages about it: steps taken at your request, and our legitimate interests in managing the pre-launch.
- Responding to an enquiry sent through the contact form or by email: steps taken at your request, and our legitimate interests.
- Protecting the website and preventing misuse, including diagnosing faults and keeping a record of the marketing and cookie choices you made: our legitimate interests.
- Optional launch news and promotional messages: your consent, given only if you ticked the optional marketing box on the registration form.
- Optional analytics or advertising measurement: your consent, given only if you allow them in cookie settings.
You can withdraw consent at any time. Email hello@kleanlinc.co.uk to stop marketing, or use cookie settings in the footer for analytics and advertising measurement. Withdrawing consent does not affect anything we did before you withdrew it. You can object to use based on legitimate interests, as explained under your rights below.
Authorised team users
Information about authorised team users is processed for access control, security, administration and audit purposes. It is not used as part of the public Founding Cleaner or Founding Employer registration process.
Planned services, not part of founding registration
Customer accounts, cleaner profiles, document review, introductions, messaging, credits, ratings and mobile services are planned features. They are not running, and joining a founding list does not sign you up to them. Product demonstrations on this website are fictional.
Before KleanLinc enables live profiles, opportunities, introductions, messaging, credits, payments or verification, we will publish an updated operational privacy notice describing the additional information and processing involved. Any credits would follow the separate proposed credit policy, which is not yet in force.
Who can see or receive information
Access to registrations is restricted to authorised KleanLinc administrators. They can review, correct, export and delete records where needed. We may use providers supporting website hosting, database storage, form delivery, authentication, email communications, website security, analytics and advertising measurement. Google receives technical information when its fonts are loaded, and receives analytics or advertising measurement data only after you allow those optional cookies.
Some providers may process information outside the UK. Where that happens, the transfer must be covered by a safeguard recognised under UK law, such as UK adequacy regulations or approved data-transfer terms. You can ask us for more information. We do not sell your personal information.
How long we keep information
Founding-list records are kept while KleanLinc prepares for launch and while they remain useful for the purpose you joined for. There is not yet an automated deletion schedule. We will review Founding Cleaner and Founding Employer registrations at defined intervals and when the pre-launch stage ends. We will delete or anonymise information that is no longer needed, subject to any information that must be retained for security, legal or complaint-handling purposes. We will also act on a valid deletion request. Team account and security records may be kept for as long as access is required and for a reasonable period afterwards.
Your UK data rights
UK data-protection law may give you the right to ask for a copy of your information, have it corrected or deleted, restrict or object to its use, receive certain information in a portable form, and withdraw consent. These rights can depend on the circumstances.
Email hello@kleanlinc.co.uk to make a request. We may need to confirm your identity before acting. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Marketing and changes to this notice
Joining a founding list does not automatically opt you into marketing. The marketing box is optional and unticked, and launch updates and news are sent only to people who ticked it. We may update this notice when the service or our providers change; the date at the top shows the current version, and every change is listed in the version history below.