Status of this proposal
This proposal does not form part of the current website terms, which cover the pre-launch website only. It may change before launch. Before any credits are offered, we will publish the final terms and show them to you before you buy.
Who would use credits
Cleaners do not pay KleanLinc to find work. Credits are proposed for employers only: landlords, hosts, businesses and households looking for cleaning support.
What credits would pay for
Credits would pay for KleanLinc's introduction service: releasing an introduction to a cleaner who has agreed to be introduced to you. They would not pay for cleaning, would not be a payment to the cleaner and would not guarantee that the cleaner will be hired or that any work will go ahead.
You and the cleaner would agree the work, rates, timings and payment directly with each other. KleanLinc would not take commission from cleaner earnings.
Before an introduction is released
Before an introduction is approved, you would only see limited profile summaries that do not identify the cleaner and do not include contact details. To be introduced, you would send a request describing the work you need. An introduction would only be released once:
- the cleaner has confirmed that they are willing to be introduced to you, for the work details in your current request; and
- any checks required at that time have been completed.
If the work details change materially before release, the cleaner would need to confirm again that they are willing to be introduced for the new details. A cleaner confirming willingness is not a booking and does not mean either of you has agreed to any work.
A released introduction would give you in-platform messaging and any contact details the cleaner has approved for sharing. It would never share identity, passport or driving licence documents, right-to-work or home-address evidence, DBS or criminal-offence information, internal review notes or document images.
When credits would not be used
Credits would not be used for a request that:
- is still waiting for the cleaner to respond;
- the cleaner declines or does not confirm;
- is not approved, or where the required checks are not complete; or
- cannot be released because of a technical failure.
If you were charged twice, or charged in error, we would correct it.
Still to be confirmed
The following have not been decided and will be confirmed before launch:
- credit pack sizes and prices;
- how many credits an introduction uses;
- whether credits expire, and if so when;
- the rules for any founding or promotional offers;
- how long access to a released introduction continues; and
- whether there will be a review process if a cleaner stops responding after an introduction, and any timescales for it.
Any figures on the pricing page are proposals shown for illustration. None of them is a commitment.
If something goes wrong
If an introduction is not provided as described, for example because it is released to the wrong person, contains the wrong details or does not work, tell us and we will put it right. Depending on what happened, that could mean correcting the introduction, restoring the credits used or giving a refund.
A cleaner deciding not to go ahead after an introduction, or not replying, would not on its own mean an automatic refund. Whether any review is offered in that situation is still to be confirmed.
Your legal rights
Nothing in this proposal limits your legal rights, including any right to a refund of money where one is due. Credits would not be the only remedy available to you.
If you are a consumer, before any purchase you would be given the cancellation information that applies, and asked whether you want the service to start during any cancellation period. Using one credit would not automatically mean giving up your cancellation rights for the rest of a credit pack.
Questions
You can send questions about this proposal to hello@kleanlinc.co.uk.